Waiting for a small plastic Godot

I've heard of express international deliveries taking time, but this is getting beyond a joke. Seeing that I had nothing else to do today — apart from having to urgently leave Zürich (to see my friend Gerhard in Freiburg tonight) — today I spent most of the day sitting around in Mark and Susi's office, waiting for my bloody ATM card to arrive. I always thought that DHL were reasonably competent; but apparently, that is not the case. After calling and making repeated enquiries, it seems that the package arrived in Basel last night; that they had it in Zürich by this morning; that they then sent it back to Basel later in the morning; and that it didn't get back to Zürich (for a second time) until this afternoon. I finally gave up waiting for it, and grabbed the train up to Freiburg: but I'm going to have to come back for it tomorrow (which will be a right pain in the a$$); and I'm extremely frustrated that it's taking this long for the frikking thing to get here.